Refund Policy

1. Overview

At HandyInvoice, we strive to provide excellent service. This Refund Policy explains when refunds are available for our subscription service and how to request them.

2. Free Trial

All new accounts receive a 14-day free trial with full access to all features of your chosen plan. During the trial:

• Your credit card will not be charged
• You can cancel at any time without charge
• You can try all features risk-free
• No refund is necessary as no payment is taken

Important: If you do not cancel before your trial ends, you will be automatically charged the monthly subscription fee.

3. Subscription Refunds

3.1 Within 7 Days of First Payment

If you are not satisfied with HandyInvoice, you may request a full refund within 7 days of your first subscription payment. To qualify:

• This must be your first paid subscription (not a renewal)
• Request must be made within 7 calendar days of payment
• Must be requested via support@handyinvoice.biz
• Account must not have been used for fraudulent or abusive purposes

If approved, we will refund 100% of your first month's subscription fee. Processing time is typically 5-10 business days depending on your payment provider.

3.2 Renewal Payments

Monthly subscription renewals are not refundable. This is because:

• You have already used the Service for at least one month
• Resources have been allocated for your account
• You had the opportunity to cancel before the renewal date

To avoid renewal charges, you must cancel your subscription before your next billing date. You can cancel anytime from your account dashboard.

3.3 Partial Month Refunds

We do not provide partial month refunds. If you cancel mid-billing cycle:

• You retain access to the Service until the end of your paid period
• You will not be charged for subsequent billing cycles
• No refund is provided for the unused portion of your current billing period

4. Overage Charges

4.1 Overage Refunds

Overage charges for invoices created beyond your plan's limit are generally not refundable because:

• You were notified when approaching your limit (80%, 95%, 100%)
• You authorized overage charges before exceeding your limit
• The invoices have already been created and sent to your customers

4.2 Exceptions

We may issue refunds for overage charges in the following circumstances:

• System Error: If our system incorrectly calculated your usage
• Unauthorized Access: If someone gained unauthorized access to your account
• Duplicate Invoices: If the system created duplicate invoices due to a bug

Contact support@handyinvoice.biz with documentation if you believe you qualify for an exception.

5. Payment Processing Fees

HandyInvoice does not control or have access to payment processing fees charged by:

• Paddle: Subscription billing processor
• Stripe: Customer payment processor for your invoices
• Your Bank: Currency conversion or international transaction fees

These fees are not refundable by HandyInvoice. Refunds are processed by Paddle, and any fees they charged are subject to their policies.

6. Customer Payment Refunds (Your Customers)

This refund policy covers your subscription to HandyInvoice. It does not cover:

• Refunds to your customers who paid your invoices
• Disputes between you and your customers
• Chargebacks or payment disputes with Stripe

Customer refunds are your responsibility. If a customer requests a refund for an invoice payment:

1. You must refund them directly through your Stripe dashboard
2. HandyInvoice is not involved in this transaction
3. Stripe's refund policies and fees apply

7. Plan Upgrades and Downgrades

7.1 Upgrades

When you upgrade your plan:

• The upgrade takes effect immediately
• You are charged a prorated amount for the remaining billing period
• No refund is provided for the previous plan
• Next billing cycle will be at the new plan's price

7.2 Downgrades

When you downgrade your plan:

• The downgrade takes effect at the start of your next billing cycle
• You continue to have access to your current plan until then
• No refund is provided for the current billing period
• You will be charged the lower price on your next billing date

8. Service Disruptions

8.1 Unplanned Outages

If HandyInvoice experiences significant unplanned downtime (more than 24 consecutive hours), we may provide:

• A prorated credit to your account
• Extension of your subscription period
• Or, at our discretion, a partial refund

This does not apply to:

• Scheduled maintenance (announced in advance)
• Third-party service disruptions (Twilio, Stripe, Cloudflare, etc.)
• Issues caused by your internet connection or device
• Force majeure events (natural disasters, etc.)

8.2 Planned Maintenance

Scheduled maintenance windows do not qualify for refunds or credits. We will provide advance notice of planned maintenance whenever possible.

9. Fraudulent or Abusive Activity

No refunds will be provided if your account is terminated for:

• Violation of our Terms of Service
• Fraudulent activity
• Abusive behavior towards support staff
• Use of the Service for illegal purposes
• Chargebacks or payment disputes (see section 11)

10. How to Request a Refund

10.1 Eligibility Check

Before requesting a refund, verify that:

• You are within 7 days of your first payment, OR
• You have a valid exception (system error, unauthorized access, etc.)

10.2 Request Process

To request a refund:

1. Email support@handyinvoice.biz with subject line "Refund Request"
2. Include:
   • Your account email address
   • Reason for refund request
   • Payment date and amount
   • Any relevant screenshots or documentation
3. We will review your request within 2 business days
4. If approved, refund processed within 5-10 business days

10.3 Response Time

• Initial Response: Within 1-2 business days
• Decision: Within 2-3 business days of receiving all information
• Refund Processing: 5-10 business days after approval

11. Chargebacks

Please contact us before initiating a chargeback. Chargebacks have serious consequences:

• Your account will be immediately suspended
• You will lose access to your data and invoices
• A $25 chargeback processing fee may be charged
• Your account may be permanently banned

If you dispute a charge with your bank instead of contacting us first, we reserve the right to:

• Deny any future refund requests
• Terminate your account immediately
• Pursue collection of owed amounts plus fees

Most refund issues can be resolved quickly by contacting support@handyinvoice.biz.

12. Refund Method

Refunds are processed through the same payment method you used:

• Refunds are processed by Paddle (our billing provider)
• Refunded to your original payment method (credit card, PayPal, etc.)
• Processing time: 5-10 business days
• May take additional time to appear on your statement

We cannot refund to a different payment method or account than was originally used.

13. Currency and Exchange Rates

If you paid in a currency other than USD:

• Refunds are processed in the original currency
• Exchange rate fluctuations may result in a different amount
• Currency conversion fees charged by your bank are not refundable

14. Questions and Disputes

If you have questions about this Refund Policy or believe you should receive a refund:

• Email: support@handyinvoice.biz
• Subject Line: "Refund Policy Question" or "Refund Request"
• Response Time: 1-2 business days

We are committed to fair treatment and will review all refund requests carefully.

15. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Continued use of the Service after changes constitutes acceptance of the updated policy.

Material changes will be communicated via:

• Email notification
• Dashboard notice
• Updated "Last Updated" date at the top of this page

16. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

17. Contact Information

For refund requests, questions, or concerns:

• Email: support@handyinvoice.biz
• Support Portal: https://handyinvoice.biz/support
• Website: https://handyinvoice.biz